Certificate II in Business BSB20115

Course Description

The qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

– Administration Assistant
– Clerical worker
– Data entry operator
– Information desk clerk
– Office junior
– Receptionist

– Duration: 39 weeks full time including 9 weeks of holidays.
– Tuition Fees: AU $4,200
– Enrolment Fees: $200
– Material Fees: $300

Mode of delivery for this course is predominately face-to-face (facilitated on-site delivery). Students are also required to complete the self-paced study (independent self-directed study) to complement the classroom learning.

Be 18 years and over.

Must have completed year 10 or equivalent that requires the skills and knowledge to enter into the Business Services industry. Successful completion of year 11 in Australia, or IELTS overall score 4.5 or equivalent.

Total Number Units = 12

Code Title Core / Elective
BSBCMM201 Communicate in the workplace Elective
BSBCUS201 Deliver a service to customers Elective
BSBIND201 Work effectively in a business environment Elective
BSBINM201 Process and maintain workplace information Elective
BSBITU211 Produce digital text documents Elective
BSBITU212 Create and use spreadsheets Elective
BSBITU213 Use digital technologies to communicate remotely Elective
BSBSUS201 Participate in environmentally sustainable work practices Elective
BSBWHS201 Contribute to health and safety of self and others Core
BSBWOR202 Organise and complete daily work activities Elective
BSBWOR203 Work effectively with others Elective
BSBWOR204 Use business technology Elective


Note: ACPC has a fixed timetable. Therefore, ACPC cannot change elective units on student’s request.

Assessment Methods:
All units will be assessed using one or more of the followings:

– Written questions
– Case Study
– Project / Assignment
– Roleplay
– Observation

Course Delivery Locations :
Rhodes Campus in Sydney