Certificate II in Workplace Skills BSB20120

Course Description

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

– Administration Assistant
– Clerical worker
– Data entry operator
– Information desk clerk
– Office junior
– Receptionist

– Duration: 39 weeks full time including 9 weeks of holidays
– Tuition Fees: AU $4,200
– Enrolment Fees: $200
– Material Fees: $300

Mode of delivery for this course is predominately face-to-face (facilitated on-site delivery). Students are also required to complete the self-paced study (independent self-directed study) to complement the classroom learning.


There are no entry requirements specified for this qualification within the training package.

Reasonable computer skills and access to email and internet are required, as is access to your own device, such as a laptop, PC or Tablet. Applicants will need to demonstrate an English proficiency level equivalent to IELTS 5.5.

Total Number Units = 10

Code Title Core / Elective
BSBOPS201 Work effectively in business environments Core
BSBSUS211 Participate in sustainable work practices Core
BSBWHS211 Contribute to the health and safety of self and others Core
BSBCMM211 Apply communication skills Core
BSBPEF202 Plan and apply time management Core
BSBTWK201 Work effectively with others Core
BSBINS201 Process and maintain workplace information Core
BSBOPS203 Deliver a service to customers Core
BSBPEF201 Support Personal well being in the workplace Elective
BSBTEC201 Use business software applications Elective


Note: ACPC has a fixed timetable. Therefore, ACPC cannot change elective units on student’s request.

Assessment Methods:
All units will be assessed using one or more of the followings:

– Written questions
– Case Study
– Project / Assignment
– Roleplay
– Observation

Course Delivery Locations :
Rhodes Campus in Sydney