Certificate III in Business BSB30115

Course Description

Certificate III in Business qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

– Customer Service Adviser
– Data Entry Operator
– Word Processing Operator
– Payroll Officer
– Typist
– Word Processing Operator

– Duration: 52 weeks full time including 12 weeks of holidays.
– Tuition Fees: AU $5,600
– Enrolment Fees: $200
– Material Fees: $400

Mode of delivery for this course is predominately face-to-face (facilitated on-site delivery). Students are also required to complete the self-paced study (independent self-directed study) to complement the classroom learning.

Be 18 years and over.

Must have completed year 11 or equivalent that requires the skills and knowledge to enter into the Business Services industry. Successful completion of year 11 in Australia, or IELTS overall score 5.5 or equivalent.

Total Number Units = 12

Code Title Core / Elective
BSBADM311 Maintain business resources Elective
BSBCMM301 Process customer complaints Elective
BSBCUS301 Deliver and monitor a service to customers Elective
BSBFLM303 Contribute to effective workplace relationships Elective
BSBITU306 Design and produce business documents Elective
BSBITU312 Create electronic presentations Elective
BSBITU313 Design and produce digital text documents Elective
BSBITU314 Design and produce spreadsheets Elective
BSBSUS401 Implement and monitor environmentally sustainable work practices Elective
BSBWHS307 Apply knowledge of WHS laws in the workplace Core
BSBWOR301 Organise personal work priorities and development Elective
BSBWRT301 Write simple documents Elective


Note: ACPC has a fixed timetable. Therefore, ACPC cannot change elective units on student’s request.

Assessment Methods:
All units will be assessed using one or more of the followings:

– Written questions
– Case Study
– Project / Assignment
– Roleplay
– Observation

Course Delivery Locations :
Rhodes Campus in Sydney