Certificate III in Business

Course Description


This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

– Customer Service Adviser
– Data Entry Operator
– Word Processing Operator
– Payroll Officer
– Typist
– Word Processing Operator

– Duration: 52 weeks full time including 12 weeks of holidays
– Tuition Fees: AU $5,600
– Enrolment Fees: $200
– Material Fees: $400

Mode of delivery for this course is predominately face-to-face (facilitated on-site delivery). Students are also required to complete the self-paced study (independent self-directed study) to complement the classroom learning.

There are no entry requirements specified for this qualification within the training package.

Reasonable computer skills and access to email and internet are required, as is access to your own device, such as a laptop, PC or Tablet. Applicants will need to demonstrate an English proficiency level equivalent to IELTS 5.5.

Total Number Units = 12

Code Title Core / Elective
BSBCRT311 Apply critical thinking skills in a team environment Core
BSBPEF201 Support personal wellbeing in the workplace Core
BSBSUS211 Participate in sustainable work practices Core
BSBTWK301 Use inclusive work practices Core
BSBWHS311 Assist with maintaining workplace safety Core
BSBXCM301 Engage in workplace communication Core
BSBTEC303 Create electronic presentations Elective
BSBTEC302 Design and produce spreadsheets Elective
BSBWRT311 Write simple documents Elective
BSBPEF301 Organise personal work priorities Elective
BSBLDR301 Support effective workplace relationships Elective
BSBOPS304 Deliver and monitor a service to customers Elective
BSBOPS305 Process customer complaints Elective


Note: ACPC has a fixed timetable. Therefore, ACPC cannot change elective units on student’s request.

Assessment Methods:
All units will be assessed using one or more of the followings:

– Written questions
– Case Study
– Project / Assignment
– Roleplay
– Observation

Course Delivery Locations :
Rhodes Campus in Sydney