Certificate III in Business BSB30120
Course Description
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
– Customer Service Adviser
– Data Entry Operator
– Word Processing Operator
– Payroll Officer
– Typist
– Word Processing Operator
– Duration: 52 weeks full time including 12 weeks of holidays
– Tuition Fees: AU $5,600
– Enrolment Fees: $200
– Material Fees: $400
Mode of delivery for this course is predominately face-to-face (facilitated on-site delivery). Students are also required to complete the self-paced study (independent self-directed study) to complement the classroom learning.
There are no entry requirements specified for this qualification within the training package.
Reasonable computer skills and access to email and internet are required, as is access to your own device, such as a laptop, PC or Tablet. Applicants will need to demonstrate an English proficiency level equivalent to IELTS 5.5.
Total Number Units = 12
| Code | Title | Core / Elective |
|---|---|---|
| BSBCRT311 | Apply critical thinking skills in a team environment | Core |
| BSBPEF201 | Support personal wellbeing in the workplace | Core |
| BSBSUS211 | Participate in sustainable work practices | Core |
| BSBTWK301 | Use inclusive work practices | Core |
| BSBWHS311 | Assist with maintaining workplace safety | Core |
| BSBXCM301 | Engage in workplace communication | Core |
| BSBTEC303 | Create electronic presentations | Elective |
| BSBTEC302 | Design and produce spreadsheets | Elective |
| BSBWRT311 | Write simple documents | Elective |
| BSBPEF301 | Organise personal work priorities | Elective |
| BSBLDR301 | Support effective workplace relationships | Elective |
| BSBOPS304 | Deliver and monitor a service to customers | Elective |
| BSBOPS305 | Process customer complaints | Elective |
Note: ACPC has a fixed timetable. Therefore, ACPC cannot change elective units on student’s request.
Assessment Methods:
All units will be assessed using one or more of the followings:
– Written questions
– Case Study
– Project / Assignment
– Roleplay
– Observation
Course Delivery Locations :
Rhodes Campus in Sydney