This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
On completion of this qualification, graduates may undertake the BSB50120 Diploma of Business or other Diploma level qualification from the BSB Business Services Training Package.
Employment outcomes from this qualification may include Personal Assistant, Office Administrator, Sustainability Manager, Sales Assistant, Sustainability Officer, Trade Coordinator, Exporter, Importer, Assistant Records Manager, Analyst, Customer service assistant and/or Administrator.
This course is conducted over a period of 52 weeks equating to 40 scheduled study weeks plus 12 weeks for holidays.
Tuition Fees: AU $5,600
Enrolment Fees: $200 (Non-Refundable)
Material Fees: $400
Mode of Delivery
This course will be delivered full-time (20 hours per week) using blended mode with predominantly face-to-face delivery (16 hours per week) in classroom environment on campus and some distance delivery (4 hours per week) using Moodle platform. Additional self-directed study at home is also required to achieve the desired course outcomes.
This course will not be assessed online or in a live workplace.
Note that Timetables are subject to change at the discretion of ACPC.
Course Entry Requirements
Candidates must be 18 years of age or above at the time of application. Please note, ACPC does not enrol overseas students under eighteen (18) years of age into our CRICOS approved courses. This is an ACPC requirement, not a training package requirement.
ACPC requires all candidates entering this course to have completed Australian Year 12 or its overseas equivalent qualification or an Australian Qualifications Framework (AQF) Certificate III or higher qualification.
International students must demonstrate their proficiency in English Language. The minimum English Language requirement is IELTS 5.5 or equivalent.
Language of delivery
This course will be delivered and assessed exclusively in English.
Students obtaining a ‘competent’ result for all listed competencies will be issued, by ACPC, a nationally recognised award for BSB40120 Certificate IV in Business. ACPC will issue the Certification within 30 days of the student being deemed competent in all units they are enrolled in.
Students, who do not complete the required 12 units of competency to achieve BSB40120 Certificate IV in Business, will receive a Statement of Attainment for those units that they have successfully completed.
Units of Competency
- BSBCRT411 Apply critical thinking to work practices
- BSBTEC404 Use digital technologies to collaborate in a work environment
- BSBTWK401 Build and maintain business relationships
- BSBWHS411 Implement and monitor WHS policies, procedures and programs
- BSBWRT411 Write complex documents
- BSBXCM401 Apply communication strategies in the workplace
- BSBPEF501 Manage personal and professional development
- BSBPEF502 Develop and use emotional intelligence
- BSBMKG434 Promote products and services
- BSBOPS405 Organise business meetings
- BSBCMM411 Make presentations
- BSBTEC302 Design and produce spreadsheets
Assessments will take the form of an open book theory assessment / activities, assignment and / or practical activities that simulated a work environment. Assessments may include, but are not limited to written questions, portfolio, roleplay, presentation and/or direct observation.
Resources and Materials
Student guide and support materials for each unit are provided in Moodle. Students must organise their own pens, pencils and writing materials for this course.
Facilities and Equipment
To facilitate structured face to face delivery, ACPC will utilise rooms located at Shop1, 15-17 Blaxland Road, Rhodes, NSW 2138.
Equipment available from the venue will include sufficient table and chairs for all students, whiteboard and data projector to deliver theory material.